📘 Mobile Tech Repair – Frequently Asked Questions (FAQ)

Your trusted local tech friend for fast repairs, top-dollar device buybacks, and honest service in Appleton, WI.

📱 Device Repairs

Q: How long do most repairs take?

Most common repairs—like iPhone screen replacements, battery swaps, and charging port fixes—are completed same day, often within 30–60 minutes depending on the device and part availability.

Q: What devices do you repair?

We repair a wide range of electronics, including:

  • iPhones (X and newer)

  • Samsung and Android phones

  • iPads & tablets

  • MacBooks & laptops

  • Gaming systems (PlayStation, Xbox, Nintendo Switch)

  • Apple Watches

  • Other electronics—just ask!

Q: Do you use high-quality parts?

Yes. We use premium-grade parts and back them with a warranty. We do not use low-quality or cheap components that fail early or damage your device.

Q: Do repairs come with a warranty?

Yes. All eligible repairs come with a limited parts and labor warranty, covering defects and malfunctions not caused by physical or liquid damage.

Q: Can you repair water-damaged devices?

We can perform water-damage treatment and diagnostics. Success depends on the severity of the damage, but many devices can be restored or recovered.

Q: Do I need an appointment?

Appointments are optional. Walk-ins are always welcome during business hours.

Q: Will repairing my phone void my warranty?

No. Third-party repairs do not void your warranty according to U.S. Right to Repair laws. However, we always recommend checking your carrier or AppleCare coverage first if you want to explore their pricing.

💰 Selling Your Device (Buybacks)

Q: What devices do you buy?

We pay top dollar for:

  • iPhones (X and newer)

  • Samsung & Google phones

  • iPads

  • MacBooks

  • Laptops

  • Apple Watches

  • Gaming Consoles

  • Other electronics

If you’re not sure, send us a message with pictures and we’ll evaluate it.

Q: How do I get a quote for my device?

Just send us:

  1. Photos of the device

  2. The model

  3. Storage size

  4. Carrier (if applicable)

  5. Any damage or condition notes

We’ll give you a fast, accurate cash quote in minutes.

Q: Do you pay cash or check?

We pay same-day cash or electronic payment—whichever you prefer.

Q: What if my device is locked or iCloud-locked?

We can often still help. The price may vary based on the status of the lock, and some devices may not be eligible. Just send us the details.

👨‍🔧 Repair Process & Diagnostics

Q: How does the repair intake process work?

We check:

  • Physical condition

  • IMEI/serial number

  • Storage size & carrier

  • Functionality (buttons, screen, audio, cameras, etc.)

Then we walk you through pricing before starting any repair.

Q: Do you charge for diagnostics?

Most diagnostics are free with repair.

Advanced board-level evaluations may have a small fee.

Q: What if the repair doesn’t fix the issue?

If the part doesn’t solve the problem, we’ll discuss the next steps and you won’t be charged for the unsuccessful repair attempt (unless otherwise stated for special cases).

💳 Pricing & Payments

Q: How much do repairs cost?

Pricing depends on the device model and required part.

For example:

  • iPhone screen repairs typically range from $99–$299

  • iPad repairs vary heavily based on model

  • Battery replacements usually fall between $59–$129

We always provide a quote upfront before doing any work.

Q: Do you price match?

Yes—if another local shop uses comparable part quality and offers legitimate pricing, we can usually match or beat it.

🛠 Parts, Quality & Warranty

Q: What kind of parts do you use?

We use high-quality premium parts, not cheap alternatives that fail quickly.

Quality matters—your device depends on it.

Q: What does the warranty cover?

  • Defective parts

  • Malfunctions not caused by drops, liquid, or accidental damage

  • Issues related to installation

Cracked screens, bent frames, or water exposure void warranty coverage.

🧾 Store Policies

Q: Do you require a deposit?

Yes. Special-order parts and some repairs require a non-refundable deposit to secure the parts. This helps us keep turnaround fast and accurate.

Q: Can you repair phones with aftermarket/cheap parts already installed?

We can, but we always advise against cheap aftermarket parts because they often cause additional issues. We’ll inspect the device and give you the best options.

Q: What should I bring for selling a device?

  • A valid ID

  • The device

  • Charger (optional but appreciated)

  • Box/accessories (optional but increases value)

Q: Do you offer business or bulk repair services?

Yes. We work with schools, small businesses, and organizations needing regular device repair or maintenance. Ask us about discounted rates.

🗺 Location & Contact

Q: Where are you located?

Mobile Tech Repair

📍 Appleton, WI (serving the Fox Valley area)

Q: How can I contact you?

  • Call

  • Facebook Messenger

  • Google Messages

  • Text

  • Walk in

We respond fast—usually within minutes during business hours.

Q: Do you offer mail-in repairs?

Yes. Contact us and we’ll walk you through the simple process.

🧑‍💻 Troubleshooting Basics

Q: My phone won’t charge. What should I try?

  • Clean the charging port

  • Try another cable

  • Restart the device

  • Check for debris or bent pins

If it still won’t charge, it may be the port, battery, or power IC—bring it in and we can diagnose it quickly.

Q: My phone is slowing down. Can you help?

Absolutely. This is often caused by:

  • Failing batteries

  • System errors

  • Background processes

  • Storage issues

We can diagnose the cause and offer the right fix.

Q: Can you fix devices with no display or no power?

Yes. These are common issues and often fixable, depending on the board condition and damage level.